Customer Service

Shipping Information

At the HEALTHSIMPLE™ Brand, we want to make your entire experience positive – even shipping, which we do as fast as we can. Once your order comes in, we typically take 1-2 business days to process and prepare it; and then send it the way you choose.

Standard Delivery

Items typically ship by Fedex Ground and will arrive 3-7 business days after shipping from our warehouse. See below chart for shipping rates.

Expedited Delivery

We offer two options for Expedited Delivery via UPS: Next Day Air and Two Day Air. See the chart below for additional charges.

Free Shipping Promotions

Free shipping promotions qualify for free ground shipping and do not apply to expedited delivery services unless expressly stated. Additional fees may apply for orders to Alaska and Hawaii, or on items that are flagged "overweight" at checkout. Free shipping promotions apply only to the first delivery address per order. Order must contain enough qualifying merchandise to reach the threshold the promotion outlines. Qualifying order threshold excludes gift-wrap charges and taxes. McNeil Nutritionals, LLC reserves the right to change or discontinue promotions at any time.

Shipping Rates

Standard Delivery

Order Amount

Charge

$0 to $49.99

$5.95

$50.00 to $74.99

$6.95

$75.00 to $99.99

$8.95

$100.00+

$9.95

Add $6.95 for shipments to Alaska and Hawaii

Expedited Delivery

Next Day Air
Place your order by 4 pm EST today and receive your order in one business day.
Add $15.00

Two Day Air
Place your order by 4 pm EST today and receive your order in two business days.
Add $8.00

Shipping to Multiple Addresses

To ship your order to multiple addresses, simply select the “ship to multiple addresses” button during step 1 of the checkout process. A new shipping charge applies per delivery address. Free Shipping promotions do not apply to multiple shipping addresses.

Freight Surcharges

Heavy or oversized items may be subject to a surcharge in addition to the regular delivery and handling charges listed above. Any applicable freight surcharge will be displayed in parentheses after the item name.

How We Calculate Sales Tax

healthsimple.com is part of a larger company with physical locations nationwide. healthsimple.com is required to collect applicable state and local sales tax on orders shipped to states where we have a physical presence. Taxes apply to most merchandise, but some states exclude certain items, like food products. Some taxing authorities also require the taxable amount to include any shipping and handling charges, while others charge sales tax only on merchandise. We are required to follow the rules of each state. Your final order will include the appropriate state and local taxes. Qualifying States – AL, AZ, AR, CA, CO, CT, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI.